At OM Supplies, we strive to provide you with the best possible experience and customer service. If for any reason you are not completely satisfied with your purchase, we offer a flexible returns policy to ensure your satisfaction.
Retail Items:
If you are not completely satisfied with your retail item purchase, we offer exchanges or store credit within 14 days of purchase. Items must be unused, unopened, and in their original packaging to be eligible for an exchange or store credit.
Damaged Items:
If your item arrives damaged, please contact us immediately. We will provide a replacement or a refund for the damaged item.
How to Initiate a Return:
To initiate a return or exchange, please contact us at help@omsupplies.co.nz within the specified timeframe for your item. Please include your name, order number, and the reason for the return or exchange. We will provide instructions on how to proceed with the return or exchange.
Shipping:
Shipping costs for returns and exchanges are the responsibility of the customer unless the item was damaged upon arrival or there was an error in your order. We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for lost or damaged packages.
Please note that all returns and exchanges are subject to approval and may be rejected if the item does not meet our return policy requirements.
If you have any questions or concerns about our returns policy, please contact us at help@omsupplies.co.nz.